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FAQs

Are you a factory or trading company?

We are a factory with 3 big manufacturing bases in China. We have more than 27-year experience in bamboo & wood industry.

How many factory do you have?

Suncha has 3 factories. Hangzhou factory, Longquan factory, Qingyuan factory.

What kind of products do you manufacture?

Suncha is the leading brand of bamboo & wood & plastic houseware in China. We specialize in manufactuirng kitchenwares, tablewares, organizers, bathroom, and some other samll furnitures.

Why should I choose SUNCHA?

1. We have 27-year experience in manufacturing bamboo & wood & plastic products which means we have rich variety of products.
2. We have 3 large manufacturing bases (53,450 square meters) that we can provide competitive price.
3. We employ 49 designers & inventors in R&D(research and development) team to innovate products and we have more than 200 patents.
4. We have 36 quality inspectors in quality control team that we can provide the products with best quality. 
5. We have 35 product lines that we have strong manufacturing capacity.
6. We can provide best service because we have over 70 energetic sales with rich experience.

How is your manufacturing capacity? How do you guarantee the lead time when we place big order?

We have 3 large manufacturing bases and 35 product lines that we have strong manufacturing capacity.
According to the calculation, we can produce about 600 thousand square meters cutting board /500 million pairs of bamboo chopsticks/ 1000 tons of toothpicks/1800 million pieces of cotton swabs every year. Normally, we can deliver the goods in 45 days. But the exact leading time is according to the QTY of your formal order and the date when you pay the deposit.

Do you have FSC certificate? If we need to put the FSC logo and your factory FSC code on the product sticker, is that okay for you?

Yes, we have FSC certificate.

How do you guarantee the product quality? How do you do the Quality Control?

We have 36 quality inspectors in QC team to inspect raw material and double inspect the finished products. Besides, we have food grade test certificate for every category.

What is your current Quality Control process during production at the factory?

IQC_IPQC_FQC & OQC. Suncha has its own QC team with 40 workers to conduct the material and production inspections. In addition, our customers will also arrange the 3rd party QC to inspect the goods.

Does the factory have a moldy prevention plan in place?

Of course we have.
(1) All the material is placed away from the wall and the floor.
(2) We have bamboo drying system, bamboo carbonized system and wood drying rooms to keep the moisture inside the material 8%-13% to prevent them from getting mold.
(3) We have appropriate humidify tool and fixed with thermometer hygrometer. If Over, will open window for ventilation, while if Lower, we will close window reduces humidity enter into warehouse, put on pallet not direct onto floor, Not pile more than 6 stacks.
(4) Never put the master carton near the floor. (5) Will put the anti-micro pack in the carton and the containers.

Does the factory currently have manufacturing certifications or previous audits?

We have Sedex, BSCI, FCCA, SCS, SCAN, ISO9001, ISO14000, FSC and so on. Please kindly let us know if you have extra need of the other audit report.

Do you serve OEM, ODM, or OBM?

We provide all services. For domestic market, we mainly offer OBM, our private brand"双枪“in china is very famous. For foreign market, we maily offer both ODM and OEM service. That is because suncha started its business from domestic market since 1995 and didn't develop our foreign trade business until 2016 because that time we have already became the top brand in china. During 28 years, we have rich experience in production, we have 3 production bases in zhejiang province in china, we also have our own desinger team, we have 49 designers and more than 200 patents. We will provide original design based on market research and our workshop will take it from design to reality. So what kind of service do you want us to provide for you?

What is your payment term?

Usually our payment term is 30% deposit, 70% balance against receving the copy of BL. If you have your own payment method requirements, please feel free to let us know so that we could make a comprehensive assessment.

How long does it take to make the sample?

For regular bamboo and wood products, sample lead time is about 7 working days. For mixed material including marble and ceramic, the sample lead time will be about 20 working days since we need out source the marble and ceramic.

How is the MOQ?

It depends on the specific product. For example, for chopping boards, our MOQ is 1,000 pieces, and for products such as utensils, our MOQ is 5,000 pieces. If you can't reach the MOQ, $5000 MOA is also acceptable.